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iTegno GPRS
Modem Frequently Asked Questions (FAQ)
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Hardware
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Usage
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Feature
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Hardware
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1.
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Do
I need batteries for my iTegno 38XX/39XX GPRS Modem?
Not
at all. The computer powers the modem via the USB cable.
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Usage
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1.
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Are
there procedures to follow before detaching the iTegno 38XX/39XX GPRS
Modem from the computer?
Make sure the iTegno Mobile Office suite is closed before detaching the
modem from the computer.
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2.
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How
do I get connected to the Internet using the iTegno GPRS Modem?
There are two ways to connect to the Internet - via GSM or GPRS
connection.
GSM
connection:
You
need an Internet access account with an ISP (Internet Service
Provider). In addition, you may need to subscribe to relevant services
(e.g. data services) for your SIM card from your network
provider.
GPRS
connection:
Check
with your mobile network provider to activate GPRS service on your SIM
card. If the mobile service provider offers ISP access, you may not
need to apply for another Internet access account. Dial-up settings for
GPRS connection may be obtained from the network provider.
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3.
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Is
the GPRS automatically available with GSM service?
No.
The normal GSM network needs some modification before it can support
GPRS. As such, the availability of GPRS service depends on whether the
individual telecommunication company has upgraded its network. Also, to
use the GPRS service, the SIM card has to be enabled with it.
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| 4. |
Why
isn't my Chinese SMS translated correctly on iTegno Mobile Office
Suite?
This
is most probably due to the incorrect language settings.
To
correct this, open iTegno Mobile Office Suite application.
Go
to
1.
Settings
2.
Language
3.
Select the desired language
4.
Click Save to save the changes.
5.
Restart iTegno Mobile Office Suite to let the changes take effect. For
non-Chinese Win XP users, please uninstall Asia Service
Park (Please refer to the next question for further
instructions).
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| 5. |
How
do I uninstall Asia Service Pack if I am a non-Chinese Win XP user?
Uninstalling the Asia Service Pack will allow iTegno Mobile Office
Suite to properly translate Chinese SMS.
To do so, please go to
1. Control Panel
2. Regional and Language Options
3. Select Language tab.
4. Uncheck "Install files for East Asia Language".
It
is highly recommended that users install a Chinese Language Word
Processor such as NJStar to allow Chinese SMS to be properly displayed
in iTegno Mobile Office Suite.
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| 6. |
The
iTegno Mobile Office Suite's UI was not displayed correctly after I
changed the Language setting to Simplified or Traditional Chinese.
The
iTegno Mobile Office Suite works best if the selected language is the
same as the Windows default installed language. However, you should
still be able to send and receive Chinese SMS on iTegno Mobile Office
Suite with its content translated correctly.
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| 7. |
My
SIM card is GPRS auto roaming enabled.
a. Do I still need to make any changes to the dial up connection when I
go overseas?
b. Is there anything else that I should be aware of before I go
overseas?
a.
No. You need not make any changes to the dial up connection when you
are overseas.
b.
If your SIM card is GPRS auto-roaming enabled, you should be able to
connect via GPRS seamlessly. Before you go overseas, kindly contact
your local mobile service provider for the list of GPRS roaming
partners at the desired location.
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| 8. |
Can
I send a message consisting of more than 160 characters? How many
messages will I be charged for by my network provider?
A
message consisting of more than 160 characters is called Concatenated
SMS. Currently, iTegno Mobile Office Suite supports concatenated
SMS that consists of 456 characters in both sending and receiving. If
you send 1 concatenated SMS consisting of more than 456
characters, you will be charged for sending 3
SMS.
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Feature
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1.
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Does
the iTegno GPRS Modem support GSM roaming?
Yes,
when the SIM card has GSM roaming service activated and you have an
Internet access account with an ISP.
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2.
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Does
the iTegno GPRS Modem support GPRS roaming?
Yes,
when the SIM card is activated with GPRS roaming service and the
operator has roaming agreement/s with the relevant foreign mobile
network providers.
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3.
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How
is the iTegno GPRS Modem different from a mobile phone in enabling
the notebook computer wirelessly?
Power
consumption
The
iTegno GPRS Modem draws power from the laptop via the USB cable,
while Bluetooth or Infrared connections would draw power from that
device itself. Also, a notebook computer has a large power
reservoir, about five times as much as a mobile phone.
USB Connection
Using
an USB connection ensures that the battery life of the notebook
computer is not significantly affected. The fact that the mobile phone
has grown such in its importance that people need it all the time, and
the iTegno Modem frees up the mobile phone for its very important
voice-centric functions within its limited power capacity; the product
is an ideal complement to the busy executive’s communication
needs.
The
USB cable connection is compatible with all most notebook computers,
personal computers, and mobile terminals. For mobile phone
connections, a proprietary cable has to be purchased whenever the user
switches to another brand of mobile phone.
As
for infrared connections, the stability of line of sight for the
infrared interface makes this option inconvenient for mobile
professionals. The user would need to ensure that both devices -
the mobile device and the terminal (notebook, PC etc.) - are equipped
with an infrared port. However, mobile phones and notebook
computers are increasingly disposed of this option.
Durability
The
iTegno GPRS Modem is a durable, hardy device. This is made
possible with its USB connection, and all its components including the
antenna, are protected by an external casing which is capable of
withstanding the impact caused by a drop from table height. There are
also no loose components in the modem.
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4.
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Is
the iTegno GPRS Modem just another dedicated modem?
No,
the iTegno GPRS Modem is more than just a modem! The iTegno
Mobile Office Suite application which comes with the package allows the
user to perform many functions that are typical of a mobile phone, such
as sending/receiving SMS and managing address book entries, just to
name a few. Ask for a demonstration from your iTegno dealer/distributor
today!
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1.
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Can
the iTegno GPRS Modem be used on Mac or Linux operating systems?
Till
date, the iTegno GPRS Modem is supported on Win 98/ 2000/ Me/ XP
(Home and Professional editions). Mac OS 10.2 ,10.3 and 10.4. Driver
for Linux (Redhat 9 and above) are also available for development
purposes. For more information, please contact developers@itegno.com.
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How
do I confirm if Linux detects iTegno GPRS Modem?
To
confirm if Linux detects iTegno GPRS modem, follow the instructions
below.
At the terminal window, go to root. Type “Dmesg” at the
command prompt.
This command will list out the components attached to your Linux. The
iTegno GPRS Modem will be identified as PL2303.C. A detected modem will
be assigned to a USB address, e.g. ttyUSB0. For more information,
please contact developers@iTegno.com
No
driver is required for users with Linux Kernel Version 2.6 & above.
Users with lower Linux Kernel versions can just do a simple update
to the higher version.
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| 3. |
How
will application developers be able to use the iTegno GPRS Modem?
As
the iTegno GPRS Modem is designed on an open architecture,
third-party software developers may develop applications that work with
the modem. This will effectively help to broaden the scope of usage for
the modem. |
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Technology
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1.
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What
is GPRS?
GPRS
refers to General Packet Radio Service. GPRS is charged based on the
amount of data transferred rather than by airtime. This service is
ideal for mobile professionals with a need to maintain an
“always-on” Internet connection without incurring hefty GSM
airtime charges. For example, once your emails have been downloaded or
sent, there are no further charges—even if you are still
connected to the Internet - as no data is being transferred.
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©
2010 iWOW Connections Pte Ltd
All Rights Reserved
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